1. Definitions
- Customer: A user who books a pickup/delivery request.
- Traveller: A user who transports items along their travel route.
- Platform: The Pickdrox website, app, and related services.
- Delivery Task: A request created by a Customer to transport an item.
- Intermediary: Pickdrox acts only as a connector between Customers and Travellers under the IT Act 2000.
2. Nature of Services (Intermediary Role)
Pickdrox is only a technology platform connecting Customers and Travellers.
We do not:
- Pick up items
- Store items
- Handle items
- Check or inspect items
- Transport items
- Deliver items
Travellers act independently and are not employees or agents of Pickdrox.
3. User Eligibility
- Users must be at least 18 years old.
- All provided information must be accurate.
- Travellers may be required to complete Aadhaar, PAN, and identity verification.
4. Account Responsibilities
Users must maintain the confidentiality of their account and are responsible for all activities under it.
5. Booking & Delivery Process
- Customers may create delivery tasks.
- Travellers may voluntarily accept tasks.
- Pickdrox does not guarantee delivery success, timelines, or item condition.
- All risks and responsibilities are between Customer and Traveller.
6. Prohibited Items
Customers are strictly prohibited from sending:
- Alcohol, tobacco
- Drugs, narcotics, banned substances
- Weapons, explosives
- Cash, gold, jewellery, or valuables
- Passports or government-issued IDs
- Hazardous, chemical, or dangerous materials
- Illegal or restricted items under Indian law
7. Traveller Obligations
- Ensure items are not prohibited
- Deliver safely and responsibly
- Follow laws and guidelines
- Provide proof-of-delivery (photo or OTP)
- Avoid tampering with items
8. Customer Responsibilities
- Accurate item description
- Proper and secure packaging
- Correct pickup and drop addresses
- Honest, legal, and responsible use of the platform
9. Platform Fees
Pickdrox may charge platform usage fees, subscription fees, or service charges. These fees are not related to cash payments between Customer and Traveller.
10. Payments
10.1 Cash Payments
All delivery-related payments are made directly in cash between Customer and Traveller.Pickdrox does NOT collect, handle, store, mediate, or transfer any cash payments. Any cash dispute must be resolved directly between Customer and Traveller.
10.2 Pickdrox Wallet (Virtual Money)
- Wallet contains virtual money usable only within Pickdrox.
- Wallet money cannot be withdrawn, refunded, transferred, or converted to cash.
- Wallet may be used for service fees, in-app purchases, or platform features.
- Pickdrox may modify, deduct, expire, or revoke wallet balance anytime.
10.3 Pickdrox Coins (Rewards)
- Users may earn Pickdrox Coins for completed deliveries, promotions, referrals, or bonus campaigns.
- ✔ Coin Conversion — Coins can be converted into wallet money.
- ✔ Coin Rules — Coins cannot be exchanged for cash and may expire.
- Pickdrox may modify the coin system at any time.
10.4 Bonuses for Travellers
- Completion bonuses
- Route-based bonuses
- Performance bonuses
- Festival/event bonuses
- All bonuses are virtual credits and cannot be withdrawn as real money.
10.5 Discounts for Customers
- Cashback (in coins)
- Special offers
- Discounted orders
- Promo codes
- All discounts are virtual and non-cash.
10.6 Wallet Misuse
Consequences may include:
- Wallet freeze
- Balance deduction
- Account suspension
11. Cancellation Policy
- A Customer may cancel the request until the Traveller enters the "Start OTP".
- Once the OTP is entered, cancellation is not allowed.
- If the Traveller has already started travel or picked up the item, cancellation is prohibited.
- Repeated cancellations may result in warnings, penalties, or account restrictions.
12. Limitation of Liability (Zero Liability Clause)
Pickdrox is not liable for:
- Lost, stolen, damaged, or delayed items
- Any disputes between Customer and Traveller
- Misconduct or illegal activity
- Wrong items or false information
- Personal conflicts or communication issues
- Force majeure events
- Any refund or compensation
Pickdrox does not earn delivery commission; therefore no financial claim can be made against the Company.
13. Ratings & Reviews
Reviews must be honest and not abusive.
Pickdrox may remove misleading or harmful reviews.
14. Fraud, Misuse & Suspension
Pickdrox may suspend accounts for:
- Illegal activity
- Prohibited items
- Fraudulent behavior
- Threatening or harmful conduct
- Violation of Terms
15. Data Protection (DPDP Act 2023)
User data is collected, stored, and processed in accordance with the Digital Personal Data Protection Act 2023.
16. Dispute Resolution
- Internal grievance mechanism
- Arbitration (Mathura / Delhi NCR)
- Courts of Mathura/Agra have exclusive jurisdiction
18. Changes to Terms
- Pickdrox may update these Terms at any time.
- Continued use constitutes acceptance.